Privacy Policy

Rodavia operates as a booking platform connecting travellers with local rental suppliers in Croatia. This policy explains what personal data we collect, how we use it, and the choices you have.

Data We Collect

When you submit a booking request through our site, we collect your name, email address, phone number, flight details if provided, and any special requests you mention. The booking widget processes pick-up and drop-off dates, location, and driver age to generate quotes. We do not store payment card details on our servers; advance payment transactions are handled by certified payment processors.

Our web server logs record your IP address, browser type, referring page, and pages visited. This technical data helps us understand traffic patterns and fix technical issues.

How We Use Your Information

Contact details you provide go straight to the rental supplier handling your booking so they can confirm availability, send the voucher, and reach you about pick-up arrangements. We use your email to send booking confirmations and, occasionally, service updates relevant to your reservation.

Aggregated usage data informs decisions about which destinations to cover and which page layouts work. We never sell personal information to third parties.

Cookies and Analytics

The site uses cookies to remember your language preference and maintain session state in the booking widget. We run analytics software that tracks page views and user journeys in anonymised form. You can disable cookies in your browser settings, though some features may not function properly.

Third Parties

The booking widget is operated by a technology partner who processes search queries and passes booking requests to suppliers. Payment processing involves banks and payment gateway providers operating under PCI DSS standards. These parties access only the data necessary to perform their function and are bound by their own privacy commitments.

Rental suppliers receive the information needed to prepare your vehicle and voucher. Each supplier handles your data according to the terms set out in your rental agreement.

Your Rights

You can request access to the personal data we hold, ask for corrections, or request deletion at any time. Contact us at [email protected] or call +385 21 786 493 (Mon-Sun: 8:00 - 19:00 CET). We will respond within a reasonable timeframe. Note that some data may need to remain on file for accounting or legal compliance purposes even after you request deletion.

If you have concerns about how we handle your information, you have the right to lodge a complaint with the Croatian data protection authority.

Changes to This Policy

We may update this policy to reflect new practices or legal requirements. The current version will always be available at this page. Continued use of the site after changes indicates acceptance of the revised terms.

Last updated: January 2025.